Service Disclosure & Refund Policy

Date: June 20, 2026

Service Disclosure Agreement

At Wigz 360, we are committed to providing luxury wig, extension, and hair enhancement services. Before purchasing products or receiving services, clients acknowledge and agree to the following disclosures:

Hair Extension & Wig Results

Results vary from client to client based on:

Natural hair condition
Hair density and texture
Scalp condition
Lifestyle and maintenance habits
Product usage
Adherence to aftercare instructions

Wigz 360 does not guarantee identical results to photographs, social media images, or prior services.

Client Hair Health Disclosure

Clients are responsible for disclosing:

Hair loss concerns
Scalp disorders
Allergies or sensitivities
Medical conditions affecting hair or scalp
Previous chemical treatments

Failure to disclose relevant information may affect service outcomes and may limit Wigz 360's liability for resulting complications.

Extension and Wig Maintenance

The longevity of wigs and extensions depends heavily on proper care and maintenance.

Clients acknowledge that:

Shedding is normal with human hair products.
Tangling may occur if proper maintenance is not followed.
Color-treated hair may fade over time.
Improper home care can shorten the lifespan of extensions and wigs.

Hair Color Matching

Wigz 360 strives to provide the most accurate color matching possible. Due to lighting conditions, screen settings, and manufacturer variations, exact color matches cannot be guaranteed.

Product Availability

Hair products, extensions, wigs, and accessories are subject to supplier availability. Wigz 360 reserves the right to substitute comparable products when necessary.

Photography Consent

Unless otherwise requested in writing before the service begins, clients grant Wigz 360 permission to photograph completed work for marketing, educational, portfolio, and social media purposes.

Refund Policy

ALL SALES ARE FINAL

Due to the customized nature of our products and services and for health and sanitation reasons, Wigz 360 maintains a strict No Refund Policy.

By purchasing products or booking services, clients acknowledge and agree to the following:

Non-Refundable Services

The following services are non-refundable:

Wig installations
Glueless wig installations
Custom wig construction
Wig customization
Sew-in installations
Tape-in extensions
K-Tip extensions
Micro K-Tip extensions
Clip-in extension installations
Quick weave services
Hair replacement services
Consultations
Maintenance services
Color services
Styling services

Non-Refundable Products

The following items are non-refundable and non-returnable:

Human hair wigs
Synthetic wigs
Custom-made wigs
Hair extensions
Hair bundles
Closure pieces
Frontals
Hair care products
Adhesives
Wig accessories
Customized wig caps

For sanitation and consumer safety reasons, opened, worn, altered, customized, or installed products cannot be returned or exchanged.

Deposits

All appointment deposits are:

Non-refundable
Non-transferable unless approved by management
Applied toward the final service balance

Deposits are forfeited when:

Appointments are canceled within 48 hours of the scheduled appointment.
Clients fail to appear for their appointment.
Clients arrive excessively late and cannot be accommodated.
Clients fail to meet service preparation requirements.

Appointment Cancellations

Clients may reschedule appointments with at least 48 hours' notice.

Rescheduling requests made less than 48 hours before the appointment may require a new deposit.

Service Corrections

If a client believes a service was not performed as agreed, Wigz 360 must be notified within 72 hours of the appointment.

Management may, at its sole discretion, offer:

A service adjustment
A correction appointment
A repair service

No cash refunds will be issued.

Corrective services are only available when:

The original service was performed by Wigz 360.
The client followed all aftercare instructions.
No alterations have been made by another stylist or salon.

Defective Products

Manufacturer defects must be reported within 48 hours of receipt.

Approved claims may qualify for:

Product replacement
Store credit
Exchange of the same product

Proof of purchase and photographs may be required.

Chargeback Policy

Clients agree not to initiate payment disputes or chargebacks for services or products received in accordance with this policy.

Wigz 360 reserves the right to provide documentation, appointment records, signed agreements, photographs, communications, and proof of service completion to financial institutions and dispute-resolution providers.

Fraudulent chargebacks may result in:

Collection activity
Recovery of fees and costs
Permanent refusal of future services

Alabama Consumer Rights Notice

Nothing in this Refund Policy limits or waives any rights available to consumers under applicable federal law or the laws of the State of Alabama.

Client Acknowledgment

By scheduling an appointment, purchasing products, submitting payment, or receiving services from Wigz 360, you acknowledge that you have read, understood, and agreed to this Disclosure and Refund Policy.

Wigz 360
Email: 360wigz@gmail.com
Phone: 205-285-0331
Website: www.wigz360.com